Frequently Asked Questions

Scroll Down to Get Answers Get a Free QuoteWhy Choose Us?

Frequently Asked Questions

Scroll Down to Get Answers Get a Free QuoteWhy Choose Us?

FREQUENTLY ASKED QUESTIONS

This page contains answers to common questions about our website design and development services.

Getting
Started

What are your hours of operation?

General hours are 9:00 am to 5:30 pm, Monday to Saturday. However, we are often in the office later and even on weekends. Feel free to call us anytime, if we are not available, you may leave us a voice mail.

Do you offer your services internationally?

Although we are located in Merritt Island, Florida, we offer our services to clients in most countries, though the method of payment accepted will vary. If you are not a resident of the United States and would like us to complete a project for your small business feel free to contact us and we will work with you to find a payment method that will satisfy our requirements.

How much will a website design cost?

The cost of your website design will be determined by the number of pages, features and the amount of time required to complete your project. We do currently offer three fixed price website design packages and also free consultations to help you determine your needs. After the consultation, we will be able to provide you with an accurate quote for your website design or development project.

How long will it take to finish my project?

All projects are completed on a first come, first served basis. We work very hard to complete projects promptly, without sacrificing our standards of quality. When you contact us to purchase a service or request a quote, you will receive an estimate of how long it will take to complete your project.

When can you start with my project?

As mentioned above, projects are completed on a first come first served basis. During our initial consultation, we will provide an estimate for the start date for your website design project. When we provide a quote for your project, we will also provide you with both start and completion dates for your project.

Please Note: Your contain will include an estimate for when the website design process begins, and from that time forward one of our web designers will focus on your project until it has been completed. However, in rare cases, circumstances may arise that delay the completion of a project.

If completion of your project is delayed for any reason, you will be notified in advance of the delay and what we are doing to resolve any issues that are causing the delay.

Support

Can you come to my office for a meeting?

The best option would be to visit our office located at 517 N. Courtenay Parkway in Merritt Island. However, if your business is located on the Space Coast, we may be able to arrange a meeting with you and your staff to discuss your needs and go over some examples of projects that may be suited to those needs. Feel free to contact us by phone or email if you would like to arrange a meeting at your place of business.

Do you offer support if i'm experiencing problems?

Many of our website designs include a limited amount of free support to help you get up to speed on the administration and management of your site. In addition to free support sessions, we offer additional support at any time for a fee. Please contact us for pricing and details.

How do I stay updated on my project?

You will receive an email update if there are any delays in the completion of your project.

How do I contact you?

You can reach us via email by visiting the contact us page or call us at any of the phone numbers listed at the bottom of this page. Additional phone numbers are posted on our contact page. You may also contact us by filling out the website design quote form if you are interested in having a website designed.

Payment

What payment methods do you accept?

We accept all major Credit Cards, PayPal and Checks (payable in USD, drawn on a US bank). We accept credit cards in the form of MasterCard, Visa, American Express and Discover.

PLEASE NOTE: For clients outside the United States we may require alternate forms of payments such as direct deposit, Western Union or payment using a verified PayPal business account.

Do I need to pay before you begin?

We only require a deposit of 50% before we begin work on your website design project, with the balance due upon completion of the project. Terms are clearly spelled out in the contract we provide all clients before we begin work on your project.

Do you offer any discounts on website design services?

At this time we are not offering any discounts, though we may offer discounts at times, these are usually limited promotions via mail, newsletter or local advertisements.

Is it safe to order here on your website?

In addition to keeping our web applications updated, we use high-grade encryption to secure our entire website (notice the closed lock in your browsers address bar), including all transactions that occur on this site.

Other

Where is your website design and development team based?

All of our website designers, graphic designers, web development staff and client support services are based in the United States, and our main office is located in Merritt Island, Florida.

Do you offer an affiliate program?

At this time we do not offer an affiliate program. However, if you can provide a high volume of leads we may consider a mutually beneficial relationship. Contact us if you would like to discuss a partnership with the owner of this site.

Are you currently hiring website designers or other employees?

We currently employ a full staff, so we are not hiring at this time. However, we do sometimes post job openings on this site when we are expanding our business. We ask that you do not contact us to request employment, but you may visit this site from time to time to see if any openings are available.

More?

Don’t see your question? Contact us.

You may also be interested in the following information:

Are You Ready to Get Started?

We'd love to work with you on your project.

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