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Fast Paced Culture

In today’s I want it now, fast paced culture, people are not going to wait until tomorrow to get information about your company, they may not even be willing to call you and wait for someone to answer the phone. A potential customer will search online for businesses in their area that offer the products and/or services they want to purchase, then visit relevant websites to determine which company they want to do business with.

 

Offer Customers More Ways to Contact You

You may have a website already, but if they cannot find relevant information on your website, or the website does not convey a professional image, chances are you have lost a customer and your competition has gained one. In some cases you will find a potential customer wants to contact you for more detailed information, but they may not want to call you, so your website should include a page listing all of your contact information, a map of your location, phone numbers, mailing address and an easy to use form that allows them to send you an email.

 

Live Chat

Offering potential customers or clients the opportunity to chat with you is another great way to communicate with customers who may not want to contact you by phone or email. It offers you the opportunity to provide better customer support and answer any questions they may have in real time. Live chat is not suitable for every business, but if someone on your staff is at their desk throughout the day this is another great opportunity for you to interact with visitors to your website.

 

View Our Contact Us Page

Visit our Contact Us page to see a working example of a contact page including all of these features, and while you’re there go ahead and test the form by sending us an email to say hello or to arrange a free consultation to discuss your website design or redesign project.

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